Previous incidents

October 2023
Oct 26, 2023
2 incidents

Core Services, Mail Services, OX Business Mail (IMAP), OX Business Mail (POP3...

Downtime

Resolved Oct 26 at 12:39pm UTC

Core Services, Mail Services, and OX Business Mail (IMAP) recovered.

5 previous updates

Business Email Maintenance

Maintenance

Resolved Oct 26 at 07:00am UTC

During the period, brief interruptions (5-15 minutes) are possible for certain mail services as specified.

  • Web
    -- Single users might lose their session and be forced to log in again.
    -- Web UI performance might be slowed down.
    -- Single users might face short connection timeouts.

  • Email
    --Single users might lose their session and be forced to log in again.
    --Single users might face short connection timeouts.
    --Single login attempts might fail.
    --Mail Round Trip times might inc...

Oct 01, 2023
1 incident

Core Services and Client Portal are down

Downtime

Resolved Oct 01 at 09:54pm UTC

Core Services and Client Portal recovered.

3 previous updates

September 2023
No incidents reported
August 2023
Aug 09, 2023
1 incident

Core Services, SaneChoice Website, Client Portal, and 1 other service are down

Downtime

Resolved Aug 09 at 12:22pm UTC

Core Services recovered.

11 previous updates

Aug 03, 2023
2 incidents

Intermittent Email Issues

Resolved Aug 03 at 06:56am UTC

Email services have now been fully restored.

Core Services, Mail Services, OX Business Mail (IMAP), OX Business Mail (POP3...

Downtime

Resolved Aug 03 at 06:52am UTC

Core Services recovered.

7 previous updates